Determine the criteria of your mystery calls via our online interactive form:
Dictate the type of calls you want to evaluate. Examples include inquiries about reservations; types of food; or hours of operation. You can also choose the auto-schedule feature and the system will select your questions and time of call based on your restaurants profile.
Determine the demeanor of the caller, such as polite, demanding or assertive.
Include any additional specific criteria you desire.
Our trained call specialists phone your company, initiating an interactive dialog that meets yours specifications.
Boice lets you review your recorded mystery calls so you can hear for yourself how the interaction transpired. You may review the calls at your convenience and can even use the recordings for training purposes.
With Boice, improved phone services begin before the very first call. Once you subscribe to Boice Mystery Call, you can inform your restaurant employees that the program is in place. Employees immediately become more aware of their phone interactions. Also, we will send some stickers that you can place on your phones to remind employees that the Boice Mystery Call program is in place.
Once Boice Mystery Calls take place, you are able to listen to the calls by logging into your administration panel. You can choose to share the recording with other employees as an example of good phone skills or as a training tool to demonstrate where improvements can be made.
